Global | Change

Rohan

Profile

Rohan is a manufacturer and provider of outdoor clothing and footwear that has been in operation for 40 years. With over 60 stores throughout the UK, in addition to a prominent online presence, the retailer sought an online card payments processing solution that would improve its service, increase efficiency and strengthen security.

  • Profile: Rohan
  • Business Focus: Outdoor clothing and footwear
  • Location: 61 stores throughout the UK

Rohan

Fast and Secure E-Commerce Solution for Greater Customer Satisfaction

Challenge

Historically, Rohan used a solution for eCommerce payments that was not fully PCI DSS compliant. However, while the systems were secure, they often left customers experiencing lengthy transaction times, particularly if there happened to be a problem with their payment card. Customers could wait up to three days to receive feedback if there was an issue with processing their payment – which resulted in extremely dissatisfied and inconvenienced shoppers who would experience a delay in their ordered goods being delivered.

Solution

To meet these demands and add further value, Verifone equipped Rohan with a faster and more secure solution to process its online card payments – PAYware Ocius – Verifone’s popular and proven multi-channel managed service platform. The solution was implemented as part of a complete overhaul of Rohan’s eCommerce system and ran smoothly throughout the implementation.

The PAYware Ocius solution is ideal for eCommerce environments and helped simplify Rohan’s PCI DSS compliance efforts. Transaction details are entered into a payment form which, once confirmed, are captured, converted into an XML formatted message and encrypted through Verifone’s managed service payment gateway, a Level 1 PCI DSS certified payment processing infrastructure, which delivers fast, secure authorisation and processing of card payments. 

Results

Additionally, Rohan wanted to implement a payment solution that was scalable, in order to cope with fluctuating demands in the number of orders that needed to be processed. Other goals included improving the speed of online transactions and simplifying their PCI DSS compliance requirements. Rohan achieved all goals and is very happy with their PAYware Ocius eCommerce platform, which is now processing more transactions than ever as Rohan’s business grows.