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Iperal

Profile

For the first time in Italy, POS systems and software provider NCR can accept signature as the customer verification method on the touch screen display of Verifone’s VX 820 PIN pad. Supermarket store Iperal in Civate chose this new device with signature capture functionality and integrated contactless/NFC for their traditional cash tills.

  • A new Italian supermarket store: Iperal
  • Business Focus: Supermarket chain, multi-lane retail
  • Headquarters: Civate, Italy

Iperal

Verifone signature capture with NCR for Iperal

For the first time in Italy, POS systems and software provider NCR can accept signature as the customer verification method on the touch screen display of Verifone’s VX 820 PIN pad. Supermarket store Iperal in Civate chose this new device with signature capture functionality and integrated contactless/NFC for their traditional cash tills.

CHALLENGE

NCR is a global technology company with self-service solutions for ATM machines and software, POS systems and software and airline check-in systems. The company wanted to give their customer Iperal a technologically advanced method of accepting cards quickly and reliably at the traditional store cash register/till. While the payment experience in selfservice is efficient, not all customers enjoy using self check-outs and instead prefer the traditional cash register/till. With this in mind, NCR aimed to bridge the technological gap between traditional and self-service.

SOLUTIONS

NCR chose to install Verifone’s VX 820 PIN pad to accept mag stripe, chip and contactless cards. NCR reseller Gamba Bruno provided installation support. The central application innovation enabled customers to sign directly on the color touch screen of VX 820 via a stylus, with the PIN pad physically fixed on a customer-facing support.

The signed receipt is automatically saved in an NCR database – the Easy Check System - enabling Iperal to keep and manage receipts securely and use them to resolve potential customer issues post- purchase.

RESULTS

Thanks to the innovative solution, Iperal can save on the cost of printing and managing receipts in their retail operation. The automatic management of the receipts is completely secure, with all signed receipts kept in a central database.

The payment solution also helps improve the customer experience, with payment and customer verification taking place quickly and in a more efficient manner.

Benefits of Verifone’s VX 820 PIN pad

  • Signature capture on the touch screen
  • Secure database with signed receipts
  • Cost savings in printing, managing and keeping printed receipts
  • Integrated contactless/NFC technology
  • Powerful processor for extra fast transactions