Global | Change

Flypay and Wahaca Case study

Profile

Flypay is the market leader in innovative, state-of-the-art mobile technology for the hospitality industry. Its consumer suite of smartphone technology includes its award winning Pay-at-Table technology, which cuts restaurant payment times from an industry average of 10.2 minutes to one minute, by enabling diners to pay and order using smartphones. Delivering instant service and reducing wait times, it increases table turns and revenue. It also offers seamless branding, and innovative personalisation and loyalty tools.

  • Profile: Flypay and Wahaca
  • Business Focus: Hospitality
  • Headquarters: UK

Flypay and Wahaca Case study

Verifone and Flypay partner to transform the restaurant payment experience

Challenge

With technology evolving and mobile setting a new consumer precedence, restaurants need to find new ways for their customers to pay without compromising on the hospitality experience. Technology is a key future trend for the restaurant industry.

To overcome this challenge, innovators of mobile technology, Flypay, uses QR codes fixed to the table or table numbers, as a unique identifier to retrieve the customer’s bill via a mobile phone. However, for the app to facilitate payments, Flypay needed a payment partner to provide an integrated platform for reconciling and processing transactions and for consolidating centralised reports. A partner that could deliver the security, agility and expertise to inspire confidence in the integrity of the solution with restaurant businesses such as Wahaca.

Solution

Verifone’s managed payment service enables the Flypay mobile app to facilitate payment via an ecommerce transaction. Verifone’s state of the art payment solution provides seamless integration and back office functionality allowing Flypay to roll out a total restaurant payment solution to customers across the UK.

The Verifone enabled Flypay app is used to complement existing POS platforms to reduce queue times and offer an efficient point of sale experience. It also ensures secure and seamless payment processing, which includes end-to-end encryption and tokenisation. Additionally, a customisable web-based estate management and reporting system helps merchants to manage their payment system effectively.

Results

The combined solution has been live with the Wahaca chain since 2013. Customers can now check, split and pay bills from a mobile phone, reducing the transaction time, increasing productivity for front of house teams and more importantly, enhancing the customer experience.

Allowing for quick, easy and simple mobile payments, Verifone’s platform enables Wahaca to use the Flypay app to process payments seamlessly, whilst boosting the brands efficiency by cutting down on staff time when calculating and processing bills. At the same time, by reconciling the transactions and generating detailed centralised real-time reports, it also provides accurate and intelligent statistics to help Wahaca run its business more effectively.